At Bithugspace, protecting your privacy is fundamental to our mission. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, AI assistant, browser extension, and related services ("Service"). Please read this policy carefully. By using the Service, you consent to the data practices described herein.
Personal Data: When you create an account, subscribe to a plan, or contact support, we may collect information such as your name, email address, billing information (processed by secure third-party payment processors), and any other information you voluntarily provide.
Usage Data: We automatically collect certain information when you access the Service, including your IP address, browser type and version, operating system, referring URLs, pages visited, time and date of visits, time spent on pages, feature usage patterns, and performance metrics. This helps us understand how users interact with our Service and improve functionality.
User Content (Prompts & AI Interactions): The text, questions, documents, and other content you submit to our AI assistant are processed to generate responses. We may store anonymized and aggregated interaction data to train and improve our AI models. Personally identifiable information is removed before any such use.
Cookies & Similar Technologies: We use cookies, web beacons, and local storage to enhance user experience, analyze trends, and remember preferences. For more details, please refer to our Cookies Policy.
We use the information we collect for the following purposes:
For users in the European Economic Area (EEA), we process your personal data based on the following legal grounds: (a) performance of a contract (providing the Service you requested); (b) compliance with legal obligations; (c) our legitimate interests (such as improving security, analytics, and Service development); and (d) your consent where required (e.g., marketing cookies).
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:
We retain your personal data for as long as your account is active or as needed to provide you with the Service. If you close your account, we will delete or anonymize your personal data within ninety (90) days, unless we are required to retain it for legal compliance, fraud prevention, or legitimate business purposes (e.g., billing records retained for tax purposes). User Content (prompts and AI interactions) is retained for a limited period to improve model performance. You may request deletion of your data at any time.
We implement industry-standard security measures to protect your information, including encryption (TLS for data in transit), firewalls, access controls, regular security audits, and data minimization practices. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials.
Depending on your location, you may have certain rights regarding your personal data, including:
To exercise any of these rights, please contact us at contact@bithugspace.com. We will respond to your request within thirty (30) days. You also have the right to lodge a complaint with your local data protection supervisory authority.
The Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately. If we become aware that we have collected personal data from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.
Your information may be transferred to and processed in countries other than your own, including the United States. These countries may have data protection laws different from your jurisdiction. By using the Service, you consent to the transfer of your data to the United States and other jurisdictions where we operate. For transfers from the EEA, we rely on Standard Contractual Clauses approved by the European Commission to ensure adequate protection.
Our Service does not currently respond to "Do Not Track" (DNT) signals from web browsers. We continue to use cookies and analytics tools as described in our Cookies Policy.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. If the changes are significant, we may provide additional notice (such as an email notification or website banner). Your continued use of the Service after any modifications constitutes acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: contact@bithugspace.com
Phone: +1 678 193 1396
Address: 1811 Marietta Blvd NW, Atlanta, GA 30318, USA
Data Protection Officer: privacy@bithugspace.com
